Find the answers to our mostly asked questions
Who can join ISS?
ISS is open to international residents and other eligible members of our community across Ireland. Some memberships, features, or events may have specific eligibility requirements, and some applications may require verification before approval.
Is There a Membership Fee?
Joining ISS is free unless clearly stated otherwise for a specific service, programme, or paid event.
How Can I Access the ISS Hub?
Simply register through the link below to start your ISS journey.
Register Here
Am I a Member If I Signed Up via the Student Union?
Official membership requires registering and receiving approval through our dedicated website/app.
When Will My Membership Be Activated?
Our committee reviews registrations within a few days. If you haven’t received an approval email, please reach out to us.
How Can I Contact ISS?
Visit the “Contact Us” section on our website or email us directly at iss@atuiss.com.
How can I join the committee?
Committee positions are typically filled through an election or selection process. If you are interested in getting involved, please contact us at iss@atuiss.com
Are all ISS events free?
Not always. Many ISS events are free, but some may require a ticket fee or contribution depending on the activity, venue, travel, or other event costs.
How do I join ISS?
You can join by downloading ISS Hub and creating your account there.
Is ISS Hub available on Android and iPhone?
Yes. ISS Hub is available on both Android and iPhone.
Why do I need to verify my identity?
Identity verification helps us confirm eligibility, prevent fraud, protect the community, and keep the platform safe and trustworthy.
What documents may ISS request for verification?
Depending on your application, we may request documents such as an Irish Residence Permit (IRP), Public Services Card (PSC), student ID, or proof of enrolment.
Why does ISS request an IRP, PSC, or student ID?
These documents may be requested to confirm identity and eligibility for membership, event access, or certain features on the platform.
Is my verification data stored securely?
Yes. Verification documents are handled securely, are not publicly displayed, and are only accessed by authorised personnel where necessary.
What happens if I do not provide the requested verification documents?
You are not required to provide documents, but if verification is necessary and not completed, your membership, access to certain features, or participation in some events may be limited or unavailable.
Do I need to be a member to attend events?
YES
How do I book tickets for events?
Where applicable, event tickets can be booked through ISS Hub or through the official process provided for that event.
Are tickets limited?
Yes. Some events have limited capacity, and tickets may be offered on a first come, first served basis.
Can I get a refund if I cannot attend?
Refunds depend on the event and the specific booking terms. Some events may not be refundable.
What happens if I arrive late to an event?
Late arrival rules depend on the event. For some activities, especially those with strict start times or external providers, late entry may not be possible.
Can Irish Students Join ISS?
Yes. Irish students are welcome to join and take part in the community, events, and cultural exchange opportunities offered through ISS.
Can Erasmus or exchange students join ISS?
Yes. Erasmus and exchange students are welcome to join ISS and participate in events, activities, and the wider community.
How is ISS funded?
ISS may receive support through partnerships, collaborations, event income, and other approved sources that help us provide activities, services, and community initiatives.
How Do I Attend an Event?
Approved members can purchase event tickets through the ISS hub.
Membership Renewal: What Do I Need to Know?
Membership must be renewed annually as long as you’re an ATU student.
Can alumni join ISS?
YES
Can I suggest an event or workshop?
Yes. We are always happy to receive ideas for events, workshops, trips, and activities from our community.
Can organisations or businesses partner with ISS?
Yes. We are open to partnerships and collaborations that align with our mission and community values. Please contact us to discuss potential opportunities.
Does signing up somewhere else automatically make me an ISS member?
No. Your ISS membership is only confirmed once you complete your registration through the official ISS process and your application has been approved where required.
When will my membership be approved?
Most registrations are reviewed as soon as possible. Approval time may vary depending on application volume, whether additional checks are needed, and whether verification documents have been requested.
Why has my account not been approved yet?
Your account may still be under review, waiting for additional information, or pending verification. If you have not received an update after a reasonable time, please contact us at iss@atuiss.com
How can I contact ISS?
You can contact ISS through the Contact Us section on our website or by emailing iss@atuiss.com
How do I delete my ISS Hub account?
Once your request is received and your identity is verified, your account and associated personal data are deleted within 30 days.
What data is deleted when I request account deletion?
This may include your account profile information, email address and login data, posts, comments, messages, uploaded media, app usage data linked to your account, and event bookings unless some records must be kept for legal or financial reasons.
Will any data be retained after deletion?
Some information may need to be retained for legal, financial, or security reasons, such as payment records, anti-fraud logs, or limited server logs.
Where can I read your policies?
You can read our Privacy Policy, Terms & Conditions, Identity Verification Policy, and Delete Account information through the official ISS website.
